Terms of Service

Please read section 16. It requires most disputes to be resolved by individual binding arbitration, waives class actions and jury trials, and explains how to opt out within 30 days.

These Terms of Service ("Terms") are a binding agreement between you and the operator of YardPilot ("we", "us") for use of YardPilot, including our website, apps, public quote and proposal pages and customer portal (the "Service"). By creating an account, clicking to accept, or using the Service, you agree to these Terms and to our Privacy Policy and Refund & Cancellation Policy. If you do not agree, do not use the Service.

If you use the Service for a business, you represent that you are authorized to bind that business, and "you" includes the business. The Service is intended for businesses located in the United States and for use in connection with a trade or business, not for personal, family or household purposes.

1. The Service

YardPilot is software that helps service businesses manage customers, estimates, scheduling, field work, time tracking, invoices and related records. We may add, change or remove features. Some features depend on third-party services and may be unavailable from time to time. Features described as beta, preview or "planned" are provided as is, may change and may be discontinued.

2. Eligibility, accounts and security

• You must be at least 18 years old and able to form a binding contract.
• You must provide accurate information and keep it current, keep your sign-in credentials confidential, and use authenticator verification where you choose to enable it.
• You are responsible for all activity under your account and your business, including by people you invite and the roles you give them. Owners control who has access and must remove access for people who should no longer have it.
• Notify us promptly of any unauthorized access or security incident involving your account.

3. Free trial, subscriptions and billing

• Free trial. A user's first business may receive a 3-day free trial with full access and no payment method. The trial does not convert to a paid plan automatically. When it ends, access to the business locks until a plan is purchased; records are retained as described in our Privacy Policy. We may change or end trial offers for new sign-ups at any time.
• Plans. Paid plans are billed monthly or yearly, with optional additional seats, at the prices on our pricing page when you subscribe. Prices are in US dollars and exclude applicable taxes unless stated. Plans include limits (such as office users, crew members and AI analyses) that the Service enforces.
• Merchant of record. Subscriptions are sold through Paddle, our reseller and merchant of record, which processes payment, calculates and collects tax and issues receipts. Paddle's buyer terms also apply to your purchase.
• Automatic renewal. By subscribing, you authorize recurring charges to your payment method at the then-current price for your plan and seats, at the start of each billing period, until you cancel. Subscriptions renew automatically for the same period length unless canceled before the renewal date.
• Cancellation. Owners can cancel at any time from Billing in the app (through the Paddle subscription portal). Cancellation stops future renewals and takes effect at the end of the current paid period; you keep access until then.
• Changes to plans and seats. Upgrades, downgrades and seat changes take effect immediately with a prorated charge or credit calculated by Paddle. A downgrade is only available if your active team fits the smaller plan.
• Price changes. We may change prices for future billing periods with at least 30 days' notice to the account owner. The new price applies at your next renewal after the notice period; you can cancel before then.
• Multiple businesses. Each business has its own subscription, invoices and data. When one account owns several businesses with active paid subscriptions, they're ranked by start date: the second is 15% off, the third 20% off, and the fourth and later 25% off. The discount is shown at checkout and adjusts automatically, from the next billing period, when businesses are added, canceled or stop being paid. Additional businesses don't include a free trial, and multi-business discounts don't combine with other promotions unless we agree in writing.
• Refunds. Refunds are described in our Refund & Cancellation Policy.
• Failed payments. If a payment fails, Paddle may retry it and we may restrict access to the business until payment is made.

4. Your data

• Ownership. You keep all rights to the information you and your team put into the Service ("Your Data"). You grant us a limited license to host, copy, process, transmit and display Your Data only as needed to provide, secure and support the Service, to prevent abuse and to comply with law.
• Your responsibilities. You are responsible for Your Data and for having all rights, consents and notices required to collect and use it, including your customers' and employees' personal information, photos of their property and any communications you send them.
• Our role. For personal information in your business records, you decide what to collect and why, and we process it on your behalf as your service provider under these Terms and our Privacy Policy. We will not sell it or use it for advertising.
• Aggregated data. We may use de-identified, aggregated information about use of the Service (which does not identify you, your customers or any individual) to operate and improve the Service.
• Export and deletion. You can export invoices, payments and expenses from the app at any time and may request a full export of your business records. After your account closes, we will make your business records available for export on request for at least 30 days, then delete them within a reasonable time, except where we must keep them for legal, tax, security or dispute reasons.

5. Estimates, prices and your professional judgment

The Service calculates prices, costs and margins from the services, prices, costs, measurements and settings you enter. You are solely responsible for the prices you charge, the scope, quality, safety and legality of your work, measurements, permits, licenses, insurance, utility locates, taxes, wage and hour obligations, and compliance with laws that apply to your trade. Calculations, checklists, templates and educational content are tools to support your decisions; they are not professional, engineering, financial, tax, employment or legal advice.

6. AI features

Optional AI features analyze photos you upload and summarize your own business records. AI output can be incomplete, outdated or wrong. It is provided only as suggestions for you to review and accept or reject. AI never sets prices or measurements, never changes your records on its own, and does not replace on-site inspection or professional judgment. Do not upload content you do not have the right to share or that is not needed for the task. Each use counts toward your plan's monthly AI limit.

7. Your customers, approvals and payments

• Your agreements with your customers, including prices, scope, warranties, deposits, change orders, cancellations and refunds, are between you and your customers. We are not a party to them.
• Proposal and change-order approvals by typed name are electronic records you collect from your customers. You are responsible for confirming they meet the requirements of your contracts and the laws that apply to you, and for any additional terms or disclosures your work requires.
• YardPilot is not a payment processor or money transmitter. Your customers pay your business directly using the payment methods you choose; the Service only records the payments and refunds you enter and never holds, transmits or guarantees your customers' funds.
• YardPilot is not a payroll provider. Timesheets record the hours your team works; the Service does not pay workers, calculate or withhold taxes, make direct deposits or file payroll reports. You remain responsible for paying your workers correctly, including overtime under the laws that apply to you.
• You are responsible for complying with laws on marketing and communications, including consent requirements for calls, texts and emails you send to your customers.

8. Customer portal and public pages

Customers of businesses that use YardPilot may view proposals, approve work, see invoices and submit requests through public links or the customer portal. Those customers agree to use these features only for their own account. The business they work with, not YardPilot, is responsible for the work, prices and terms offered to them.

9. Acceptable use

You will not, and will not allow anyone to:

• use the Service for anything unlawful, fraudulent, deceptive, discriminatory, harassing or infringing, or to send unsolicited messages in violation of law;
• access or attempt to access another business's or person's data, or probe, scan, overload or bypass the security or limits of the Service;
• upload malware, or content that is illegal or that you do not have the right to use;
• copy, modify, reverse engineer or create derivative works of the Service except as the law expressly allows, or use it to build a competing product;
• resell, sublicense or provide the Service to third parties except to your own team and customers as the Service intends; or
• use the Service in violation of US export control or sanctions laws, or if you are located in, or a resident of, a sanctioned country or on a restricted-party list.

We may remove content or suspend access that we reasonably believe violates these Terms or creates risk for the Service, other users or the public. Where practical, we will tell you why and give you a chance to fix the issue.

10. Our intellectual property and feedback

The Service, including its software, design, text, logos and trademarks, belongs to us and our licensors. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to use the Service for your internal business purposes during your subscription or trial. If you send us suggestions or feedback, we may use them without obligation to you.

11. Third-party services

The Service relies on third parties, such as our hosting provider, payment processor, sign-in providers and AI model providers, listed in our Privacy Policy. Your use of third-party services you choose to connect is governed by their terms. We are not responsible for third-party services we do not control.

12. Disclaimers

To the fullest extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, whether express, implied or statutory, including warranties of merchantability, fitness for a particular purpose, title, accuracy, quiet enjoyment and non-infringement. We do not warrant that the Service will be uninterrupted, secure or error-free, that data will never be lost, or that any calculation, AI output, price, margin, revenue or profit will be accurate or achieved.

13. Limitation of liability

To the fullest extent permitted by law: (a) neither party will be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, revenue, business, goodwill or data, even if advised of the possibility; and (b) our total liability for all claims relating to the Service or these Terms will not exceed the greater of the amounts you paid us for the Service in the 12 months before the event giving rise to the claim, or US $100. These limits apply to all theories of liability and even if a remedy fails of its essential purpose. They do not limit liability that cannot be limited by law, or your payment obligations or indemnity.

14. Indemnity

You will defend, indemnify and hold harmless us and our officers, employees and contractors from any third-party claim, and related losses, damages, fines and reasonable legal fees, arising from Your Data, your work for or dealings with your customers or workers, your communications, or your violation of these Terms or the law. We will notify you of the claim, let you control the defense, and reasonably cooperate at your expense; you may not settle a claim that imposes obligations on us without our consent.

15. Term, suspension and termination

These Terms apply while you use the Service. You may stop using it and cancel at any time. We may suspend or terminate access for material breach, non-payment, risk to the Service or others, or as required by law, and may discontinue the Service with at least 30 days' notice to paying owners and a prorated refund of prepaid fees for the unused period. Sections that by their nature should survive termination (including 4, 5, 7, 10 and 12–18) survive.

16. Dispute resolution: individual arbitration and class-action waiver

• Informal resolution first. Before starting arbitration or a court case, the party with a dispute must send written notice describing it and the relief sought to the other party (the contact address listed on this page once published for us; the account owner's email for you) and try in good faith to resolve it for 60 days.
• Binding arbitration. Except as stated below, any dispute, claim or controversy arising out of or relating to the Service or these Terms, including their formation, enforceability or scope, will be resolved by final and binding individual arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules (or, if a court or the AAA determines they apply, its Consumer Arbitration Rules), before a single arbitrator. The Federal Arbitration Act governs this section. Arbitration may be conducted by video or documents, or in person in the county of our principal place of business in the state identified here before launch, unless the arbitrator decides otherwise. Fees are paid as the AAA rules provide; the arbitrator may award fees and costs to the extent the law or rules allow.
• Exceptions. Either party may bring an individual claim in small-claims court if it qualifies, and either party may seek an injunction in court to stop infringement or misuse of intellectual property or unauthorized access to the Service.
• Class-action and jury waiver. Claims may be brought only in an individual capacity, not as a plaintiff or class member in any class, collective, consolidated or representative proceeding, and the arbitrator may not consolidate claims or award relief to anyone other than the individual party. You and we each waive the right to a jury trial. If this class-action waiver is found unenforceable for a claim, that claim (and only that claim) will proceed in court as described below, not in arbitration.
• Opt out. You may opt out of this arbitration agreement by sending notice to the contact address listed on this page once published within 30 days after you first accept these Terms, with your name, business name and account email and a statement that you opt out of arbitration. Opting out does not affect the rest of these Terms.
• Time limit. To the extent the law allows, any claim must be brought within one year after it arises.

17. Governing law and venue

These Terms are governed by the laws of the state identified here before launch and applicable US federal law, without regard to conflict-of-law rules. For any claim not subject to arbitration, you and we consent to the exclusive jurisdiction of the state and federal courts located in the state identified here before launch.

18. General

• Entire agreement. These Terms, together with the policies they reference and any order terms you accept, are the entire agreement about the Service and replace prior understandings.
• Changes. We may update these Terms. We will post the new version with a new effective date and give account owners at least 15 days' notice of material changes by email or in the app. Changes do not apply to disputes already noticed under section 16. Continued use after changes take effect means you accept them; if you do not agree, cancel before they take effect.
• Electronic communications. You agree to receive notices and records electronically, including by email to the account owner and in the app, and that they satisfy any requirement that they be in writing.
• Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition or sale of assets, or to an affiliate.
• Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control, such as outages of internet, hosting or payment providers, natural disasters, labor disputes or government action. This does not excuse payment obligations.
• Severability and waiver. If any provision is unenforceable, it will be limited to the minimum extent necessary and the rest will remain in effect. Failure to enforce a provision is not a waiver.
• Relationship. The parties are independent contractors. Nothing creates a partnership, joint venture, employment or agency relationship.

19. Contact

the operator of YardPilot. Email: the contact address listed on this page once published.