Refund & Cancellation Policy

This policy is part of our Terms of Service and applies to YardPilot subscriptions.

Free trial

Your first business gets 3 days of full access free, without entering a payment method. You are never charged unless you choose a plan, and the trial does not turn into a paid subscription on its own. If you don't choose a plan, the business locks when the trial ends and its records are kept until you subscribe or ask us to delete them.

Automatic renewal

Paid plans renew automatically at the end of each monthly or yearly billing period, at the then-current price for your plan and seats, until you cancel. We give at least 30 days' notice before a price change applies to your renewal.

Cancel anytime

Owners can cancel at any time from Billing in the app, which opens the Paddle subscription portal. Cancellation stops future renewals. You keep full access until the end of the period you already paid for, and you can export your invoices, payments and expenses during that time or ask us for a full export.

Refunds

• 14-day refund on your first payment. Within 14 days of your first payment for a plan, you can request a full refund of that payment.
• After 14 days, payments are non-refundable, including partial periods and unused seats, except where required by law or where we could not provide the Service because of our error.
• Plan and seat changes are prorated by Paddle at the time of the change as a charge or credit; credits apply to future invoices rather than being paid out.
• If we discontinue the Service, we will refund prepaid fees for the unused part of your billing period.
• Nothing in this policy limits any rights you have under applicable law.

How to request a refund

Email the contact address listed on this page once published with your business name and the email on the account, or use the link on your Paddle receipt. Subscriptions are sold through Paddle, our merchant of record, which processes approved refunds to the original payment method. Refunds usually appear within 5–10 business days, depending on your bank. Please contact us before disputing a charge with your bank so we can resolve it quickly.

Payments to your own customers

This policy covers your YardPilot subscription only. Deposits, payments and refunds between your business and your customers are governed by your own agreements with them.